Refund Policy

We guarantee 1-to-1 REPLACEMENT or FULL REFUND if the Ikan Brand products that you have purchased are:

• Defective

• Damaged

• Wrong items received

Claims must be lodged via email within (7) SEVEN days of the delivery date to be eligible for replacement or refund.

Depending on the claim we may require evidence of the defect via email or post. Items will be replaced with the same item originally purchased or you can opt

to return the faulty item(s) and receive a full refund will be offered.  

IMPORTANT : 100% satisfaction guarantee only applicable for purchases from our official website (


How to request a replacement or refund?

1.  Contact us via email at Our team will get in touch with you as soon as possible.

2.  Once we have evaluated the situation with the evidence provided, a 1-to-1 replacement or full refund will be issued within (7) SEVEN working days if

the request is approved.


If you feel that your situation falls outside of our policy, please contact us at to confirm if your request can be accepted.

Your satisfaction will always be our priority, so please reach out to us and we will work hard to resolve any issues.